Privacy Policy

LS Global Group ("we," "our," or "us") operates the Alby platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Alby, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

Personal Information

We may collect personally identifiable information, including but not limited to:

• Name, email address, and contact details
• Company name and job title
• Billing and payment information
• Account credentials

Usage Data

We automatically collect certain information when you use the Service:

• IP address, browser type, and device information
• Pages visited and features used
• Campaign performance metrics and analytics
• Log data including access times and referring URLs

Phone Numbers & SMS Data

We collect and process the following SMS-related information:

• Mobile phone numbers provided by users or their representatives
• SMS message content (sent and received)
• Message delivery status and timestamps
• Opt-in and opt-out records with timestamps

Outreach Data

As part of the Service, we process data related to your outreach activities across email, calling, SMS, LinkedIn, and social media channels. This includes contact lists, message content, engagement metrics, and AI agent interactions.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Send administrative communications and service updates
• Analyze usage patterns to enhance user experience
• Power AI features including avatar agents and personalization
• Ensure compliance with applicable laws and regulations
• Detect, prevent, and address technical issues and fraud

We do not sell your personal information. We may share your data with:

• Service providers: Third-party vendors who assist in operating the Service (hosting, analytics, payment processing)
• Integrations: When you connect third-party services (CRM, email providers) through our integrations
• Legal compliance: When required by law, regulation, or legal process
• Business transfers: In connection with any merger, acquisition, or sale of assets

SMS Data Non-Sharing Policy

Mobile opt-in data and consent information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

We use third-party messaging providers to deliver SMS messages. These providers process phone numbers and message content solely for delivery and are contractually prohibited from using this data for other purposes.

We implement industry-standard security measures to protect your information, including encryption at rest and in transit, secure access controls, regular security audits, and SOC 2 compliance. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

We retain your personal information for as long as your account is active or as needed to provide Services. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@lsglobalgroup.com.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for international transfers in compliance with applicable regulations.

Our Service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have opted in to receive SMS messages from LS Global Group (Alby), the following terms apply:

• You may receive recurring automated text messages related to sales outreach, appointment scheduling, and service notifications
• Message frequency varies based on your interactions and campaign settings
• Message and data rates may apply depending on your mobile carrier plan
• Reply STOP to any message to opt out and stop receiving texts. You will receive a one-time confirmation message
• Reply HELP for support information, or email privacy@lsglobalgroup.com
• Carriers are not liable for delayed or undelivered messages
• Consent to receive SMS is not a condition of purchase or use of the Service

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@lsglobalgroup.com
• Phone: (775) 256-7986
• Company: LS Global Group
• Address: 9584 Exbury Ct, Parkland, FL 33076